All product returns must be authorized. All returns must be accompanied by our Return Authorization number only. Some products may require return to manufacturer. Contact our Customer Service for authorization 1-888-441 (PANS)7267 for instructions. All unauthorized returns will be refused. Approved returns will be refunded when properly returned. Refunds are based on condition of product as received upon return, restocking & credit card fees may apply against refund. Be sure to properly package & insure prior to return shipment.